Privacy Policy

Our approach to privacy

Fraai Beauty and Massage Therapy respects your privacy and handles personal information responsibly in accordance with applicable South African privacy law, including the Protection of Personal Information Act (POPIA).

Information we receive

This website does not include account registration or a contact form. If you contact us through WhatsApp or Instagram, we receive the information you choose to provide. If you book through Fresha, Fresha collects and processes the information needed to manage your appointment under its own privacy terms.

How we use information

We use information you provide to answer enquiries, arrange and manage appointments, deliver treatments, communicate relevant booking information, and meet legitimate business or legal obligations. We do not sell your personal information.

Third-party services

Our website links to services including Fresha, WhatsApp, Instagram and Google Fonts. When you use those services, their privacy policies and terms apply. We encourage you to review them before sharing personal information.

Retention and security

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law. We take reasonable steps to protect information in our care from loss, misuse and unauthorised access.

Your choices and rights

You may ask us to confirm what personal information we hold about you, request a correction or deletion where appropriate, or object to certain uses. You may also lodge a complaint with South Africa’s Information Regulator.

Contact us

For a privacy request or question, contact Fraai through WhatsApp or Instagram.